Flood Assist2026-05-21T12:56:31+01:00

Flood Damage At Your Property

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Flood Insurance Claims

Helping you recover from a flooded property event, with a fair insurance settlement and property repairs. Your Content Goes Here

Flooding is a devastating event for any homeowner or commercial property owner, whether it occurs when a river or dam bursts its banks, through flash-flooding or groundwater flooding, via a failure in a sea wall or sewage system, or a burst water mains.

Flood water can rise to a considerable depth, causing extensive water damage. The water typically also contains sewage, mud, silt and sand, chemicals and contaminants, all of which cause other issues and hygiene concerns within the home, office or business premises.

Wading through your policy document may provide you with more questions than answers. You may have no idea where to start, when it comes to getting back to your pre-loss state and trying to move back into your home or commercial premises as fast as possible.

Dealing with flood damage can be traumatic. It typically requires you to understand and try to grasp the full extent of the cover offered by your insurance. This can be tricky and merely add to your anxiety. The great news is that you do not have to do this, as you can simply appoint your own loss assessor, who will do it all for you.

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Note: Property Claim Assist only manages claims with an estimated value exceeding £25,000. If your claim is below this amount, we unfortunately cannot assist at this time. Find out more here.

STRESS FREE CLAIM PROCESS

Get the compensation you deserve with a professional Loss Assessor.

Your Questions Answered

Answering your important flood insurance claim questions

Tackling Your Fire Insurance Claim

The property insurance claim process can be extremely overwhelming, especially if you’ve never had to file a claim before or if you have suffered a loss or damage to your property. In just one moment, your life has been turned upside-down, so it can be difficult to know where to start and what needs to be done.

As Loss Assessors, it’s our goal to make the insurance claim process as smooth and stress-free as possible, so you can focus on recovering and getting your life back to normal.

What is a Loss Assessor?

When you choose to appoint a Loss Assessor, you can rest assured that you have an advocate in your corner. Loss Assessors remove the burden of claims management from you and your family, assisting you with the home insurance claims process from start to finish and working fully to serve their clients’ interests.

FAQ’S

How is the value of my claim determined?2026-05-21T13:09:26+01:00

The value of the claim is typically determined by assessing the damages and determining the cost to repair your damaged property. Your Loss Assessor and your insurance company will inspect your property and document the damages, they will then arrange to meet to negotiate the claim. Loss Assessors are experts in negotiating and fully understanding insurance jargon and the complexities of an insurance policy, they will always have your best interests at heart ensuring you achieve the settlement you deserve.

Can I choose my own contractor for repairs?2026-05-21T13:12:36+01:00

Yes, you can! If you choose to appoint Property Claim Assist and use our network of trusted and vetted contractors to carry out the repair work at your home or premises, you will obtain our entire claims management service for FREE! That means no need to get tradesmen quotes. No prospect of becoming a victim of cowboy or less-skilled tradespeople. No need to have to try to assess the quality of workmanship, as we will do that all on your behalf. 

What is a Loss Assessor and how can they help with a flood insurance claim?2026-05-21T13:13:05+01:00

A loss assessor is a professional who helps you navigate the process of making a flood insurance claim. Our Experts are on your side throughout the claim, translating policy clauses, negotiating the settlement, refuting reasons to reduce or decline your claim, taking the stress off your shoulders and helping you return to your pre-loss condition as swiftly as possible. Our aim is to achieve a full and fair settlement and make sure you can rebuild back to the position you were in before you suffered your damage and the financial losses that entailed.

What documentation is needed to make a flood insurance claim?2026-05-21T13:12:58+01:00

The documentation needed to make a flood insurance claim will depend on the specific circumstances of the loss and the requirements of your insurance company. Generally, you will need to provide proof of insurance, a copy of the police report (if the flood was caused by a criminal act), and documentation of the damages, such as photographs and receipts. As your Loss Assessor, we’ll take the stress of gathering this information entirely off your shoulders. We will visit your home or premises to gather any supporting documentation and available receipts for items that were damaged or destroyed. We will then arrange for these items to be listed and photographed, ready for submission of your claim to your insurance company. 

I’ve never experienced a flood before, how do I make a claim?2026-05-21T13:12:48+01:00

The property insurance claim process can be extremely overwhelming, especially if you’ve never had to file a claim before or if you have suffered a loss or damage to your property. Check out our advice here on what to expect from the insurance claim process.

Discover How the Property Insurance Claim Process Works

We’ve outlined our 10 step guide to the property insurance claim process, so you know exactly what to expect.

Hear From Previous policyholders…

Check out our client reviews from previous claims.

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Navigate your claim with expert support

Property Insurance Claims

Nationwide Coverage

Our fire insurance Loss Assessors work with homeowners, landlords and business owners across the U.K. Call our Kent headquarters for a consultation, and we’ll shortly be on our way to provide our professional loss assessment services.

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Experienced & Professional

Property Claim Assist’s team is composed of professional Loss Assessors with years of experience in the insurance industry. Expect nothing less than fast and expert services from us.

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With Your Interest at Heart

We don’t work for insurance companies. Our team works solely with clients like you. We fight for your interests every time we negotiate with loss adjusters and the companies they work for.

THE EXPERTS ON YOUR SIDE

Flood Claim Advice & News

Stay up to date with our latest advice and news. Experience a straightforward fire insurance claim and learn how to protect your property from potential damage.

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