You’ve had damage to your home or business. You’ve called the insurer. Now the real stress has started.

Endless questions. Site visits. Delays. Confusing letters. All while you’re just trying to get life back to normal.

That’s where we come in.

At Property Claim Assist, we provide specialist insurance claim help for homeowners, landlords and business owners across the UK. We’re independent loss assessors, which means we act only for you, not your insurer. We manage the whole insurance claim process from start to finish and fight for a full and fair payout you’re entitled to as the policyholder.

We take the pressure off you and help you secure the settlement you are genuinely entitled to.

Struggling with an Insurance Claim?

If any of this sounds familiar, you’re in the right place:

  • You don’t know where to start or how to make a claim properly

  • You’re worried the insurer will underpay or delay

  • You’re already fighting with a loss adjuster
  • You’ve had an offer that feels too low
  • Your property is unfit for living or to work in

  • You simply don’t have time to deal with it all

Your insurer has professionals on their side, loss adjusters, surveyors, and claims handlers. By appointing us, you do too.

You won’t lose anything by speaking to a loss assessor. You can only gain support, expertise and time back in your day.

Call us today to discuss your claim and get a fair payout.

Types of Insurance Claim Help We Provide Across Insurance Policies

We specialise in property insurance claim help of all kinds, domestic and commercial.

Homeowners – Help with
Home Insurance
Claims

We support homeowners with certain types of property damage and insurance claims, including:

  • Fire damage insurance claims
  • Flood insurance claims help
  • Water leak/escape of water insurance claims
  • Storm damage insurance claims
  • Impact damage claims (for example, vehicles or falling trees)
  • High net worth claims for luxury and high-value homes

If a leak has destroyed your kitchen, a storm has ripped open your roof or a fire has torn through your home, we step in early and stay until the job is done.

Business Owners – Commercial Insurance Claim Help

Running a business and dealing with a claim at the same time is tough. We help business owners with:

  • Commercial fire claims
  • Commercial flood claims
  • Commercial leak/burst pipe claims
  • Commercial storm and impact claims
  • Business interruption insurance claims, loss of income, extra costs, staff and stock issues

We understand that every day your premises can’t trade is money lost. We focus on pushing the claim forward, securing emergency measures and helping you get back up and running as fast as possible.

Landlords – Specialist Landlord Claim Support

Landlord claims come with their own problems, tenants, agents and lenders all involved. We help with:

  • Landlord fire, flood, leak, impact and storm claims
  • Illegal activity claims (for example, cannabis farms or malicious damage)

We work with you (and your letting agent or broker if needed) to protect your asset, your income and your tenants.

What Our Insurance Claim Help Actually Covers

When you appoint Property Claim Assist, we:

  • Take over the claim, we deal with the insurer, their loss adjuster and all the back-and-forth

  • Inspect and assess the damage properly, not just “patch and paint”
  • Review your policy so nothing you’re entitled to is left off the table
  • Prepare and present your claim in full, with clear evidence and costings
  • Negotiate a settlement on your behalf, so you’re not pushed into accepting less

  • Arrange emergency works to make your property safe and prevent further loss

  • Set up emergency / alternative accommodation when your home or business is uninhabitable

  • Project-manage repairs through our network of trusted contractors where required

  • Chase the insurer to reduce lengthy delays and keep your claim moving

We take the stress off you, go toe-to-toe with your insurance company, and fight for the payout you’re truly owed.

Our Step-by-Step Insurance Claim Help Process & Your Next Steps

We keep things clear and simple:

1. Free, no-obligation consultation

We support homeowners with certain

You tell us what’s happened. We’ll give you honest advice on whether we can help and what to do next. If your claim isn’t eligible or we’re not the right fit, we’ll say so.

2. Site visit and damage assessment

One of our experienced loss assessors visits your property. We assess the visible and hidden damage and consider everything your policy might cover, building, finishes, fixtures, contents and any knock-on effects.

3. Policy and cover review

We go through your insurance policy, policy documents, and all the small print. We identify what you can claim for and where insurers might try to rely on exclusions or conditions. Our role is to protect your position from the start.

4. Preparing and submitting your claim

We put together a detailed claim on your behalf. This can include:

  • Schedules of works
  • Independent reports and surveys
  • Quotes and estimates from approved contractors and specialists
  • Photographs and documentation

Everything is drafted to make your loss clear, justified and hard to dispute.

5. Negotiating with the insurer and loss adjuster

We attend meetings, handle phone calls and respond to letters and emails. We challenge unfair decisions and push back on low offers. Our aim is simple: a full and fair settlement, not the first figure put on the table.

6. Repairs, reinstatement and sign-off

If you use our network of approved contractors, we can fully manage the reinstatement work for you. You deal with one point of contact. We monitor progress, quality and costs right through to completion.

At every stage, we keep you updated, in plain language, so you stay in control without having to manage the stress.

Fees – How Our Insurance Claim Help Can Cost You Nothing

We believe professional insurance claim help should be there when you need it, without you worrying about big fees. Here’s how it works in practice:

If you use our recommended contractors
When you choose one of our trusted, highly respected contractors to carry out the repair works, you don’t pay us directly. Our fees are built into the overall scope of work agreed with the insurer and contractor. You get the repairs you need, managed for you, and our loss assessing service is effectively free to you.

If you prefer a cash payout or your own contractors
If you’d rather take a cash settlement or use your own contractor, that’s completely fine.
In those cases, we’ll agree a clear, transparent fee with you at the start, so you always know where you stand, no hidden extras, no surprises.

Either way, you don’t lose out by appointing us.
Our role is to help you secure the right level of settlement and make sure your claim is handled properly, not to push for the quickest or cheapest outcome for the insurer.

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Why Appoint Property Claim Assist as Your Loss Assessor?

A few key reasons our clients choose us for their insurance claim help:

We work only for you

We are independent loss assessors. We do not work for insurers. Our sole duty is to protect your interests and your settlement.

We level the playing field

Your insurer has experienced professionals on their side. By appointing us, you have matched expertise on yours.

We reduce delays and push things forward

We know how and when to chase, what information to provide, and how to avoid common stumbling blocks that can drag a claim out for months.

We arrange emergency accommodation & works

When your home or business isn’t safe or usable, we help arrange emergency or alternative accommodation and urgent protection works, so you’re not left stuck or unsafe.

We take the pressure off you

You don’t have to spend hours on hold, argue with adjusters, or learn insurance jargon. We do the heavy lifting so you can focus on your family or your business.

We’re regulated and reputable

Property Claim Assist is an Appointed Representative of a firm authorised and regulated by the Financial Conduct Authority for claims management work, so you know you’re dealing with qualified professionals working under strict standards.

We have access to trusted specialists

We work with a network of approved insurance contractors, chartered surveyors and other experts. This helps support your claim with solid evidence, and ensures high-quality reinstatement work where we manage the repairs.

Most of all, our clients tell us the same thing:

“I couldn’t imagine going through this on my own.”

When Should You Ask for Insurance Claim Help?

The earlier, the better.

We can help if:

  • The damage has just happened, and you haven’t contacted the insurer yet
  • You’ve reported the claim, but feel out of your depth already
  • The loss adjuster has visited, and you’re worried about what they said
  • You’ve had a claim denied or underpaid and want a second opinion

Even if things have already gone wrong, we may still be able to step in and improve the outcome.

Don’t Face Your Property Insurance Claim Alone

Right now, your insurer has a whole team protecting their position.
Who’s protecting yours?

If you’re looking for insurance claim help and you feel:

  • Overwhelmed by forms, calls and jargon
  • Ignored or fobbed off with slow responses
  • Pressured to accept a low offer just to “get it over with”
  • Or simply too busy to fight the claim yourself

…then this is the point to bring us in.

We step in. We take over the claim. We fight for the fair payout you’re genuinely entitled to.

Call us now on 0333 577 2720 or Contact us today for a no-obligation claim review.

Tell us what’s happened. We’ll listen, give you clear advice, and if we take your claim on, we’ll get to work straight away.

Let Property Claim Assist handle your property insurance claim, so you never have to face your PIC alone.