Many people across the UK are unaware of what a loss assessor actually is, or how they can easily appoint one to assist with their insurance claim. The vital support provided by a loss assessor, working on your behalf when you have suffered property damage, is explained in the following article. This details Becky’s experience with one of our loss assessors (Simon), who helped her navigate her claim, ensuring she received a full and fair settlement.

Becky’s Story

At the beginning of her fire insurance claim, Becky (like many) was unaware she was completely within her rights to appoint a loss assessor. In fact, initially, she was subjected to endless games by her insurance company and the loss adjusters they appointed. This, combined with the loss, stress and trauma that fire damage had brought, left Becky feeling like she was ‘unable to continue the daily battle’ of negotiating her claim with the insurance company loss adjusters, who showed her a ‘complete lack of empathy’ throughout her claim.

After weeks of to-ing and fro-ing with insurance company, whom she had believed would protect her if the worst happened, she was eventually offered less than half the costs required to repair her home. By this time, Becky was in despair, and researched what her options were. She contacted Simon Colburn at Property Claim Assist, who visited her home the very next morning. Simon explained to her that his role was to represent her interests and to help her get a fair and full settlement for her claim.

How Simon Helped

insurance consultant

“From the moment Simon came on board, my anxiety levels dropped. I felt so relieved to finally have someone to help me”, Becky explained. “Simon took over the emails and dealt with (my insurance company) – his knowledge and experience ensured they could no longer take advantage of me and he had a whole list of things they had not dealt with”.

Not only did Simon take the weight of Becky’s insurance claim off her shoulders, provide her support and show her empathy in such a difficult situation, but he also achieved a settlement that was just over double the original amount.

“Had I not found Simon, I simply would not have had the money to repair our home”, Becky described afterwards. “In all honesty, I feel like I could have ended up having a nervous breakdown, the pressure was so intense. If you are questioning whether it’s worth getting a loss assessor to help you with your claim, please do not hesitate!” After her own experience, she strongly advises anyone about to make a flood, fire, leak, storm or impact claim with their insurance company to “not be fooled, as I was, into thinking they (the insurance companies) are there to help you – you need a loss assessor and the earlier the better”.

Although in this particular case, Becky appointed Simon part-way through her claim, had she appointed Property Claim Assist at the beginning, Simon could have protected her from the very outset from the stress, needless delays and pressure she endured at the hands of her insurance company and their loss adjusters.

How Property Claim Assist Can Help

Unlike the insurance company’s loss adjusters, Property Claim Assist’s claim experts work to protect your interests AND their services can cost you nothing, if you use their recommended repair network. Property Claim Assist will negotiate with your insurance company and their adjusters, ensuring you receive nothing less than full compensation according to your policy.

To appoint Property Claim Assist as your loss assessor, or for free advice, simply give them a call today on 0333 577 2720.

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Client Feedback

Reviews from previous policyholders that have appointed Property Claim Assist to manage their claim.

We pride ourselves on managing your property insurance claim, ensuring that we take the weight off your shoulders, with a stress free process.

“Thank goodness I had these guys by my side”

After a traumatic accidental house fire I was a little lost on how to deal with the insurance and the claim. I reached out to these guys and thank god I did! Simon and everyone else at Property Claim Assist were invaluable and I honestly don’t know if I could have got through it all without them. Handling a big and complex insurance claim is very stressful and complicated. The guys at PCA explained how everything worked and guided me through it all and took up a lot of slack and a lot of the work. Thank goodness I had these guys to depend on.

Paul, Fire Insurance Claim
“Professional Handling of the Claim while I was Overseas”
Professional, timely, efficient and effective handling of a massive Escape of Water Claim in a Grade II listed cottage. Gary knows the process, has the contacts and gets things done. I was having to deal with this loss while overseas, so having the Property Claim Assist interfacing with the insurance company, surveyor and contractors was a godsend. Would not have had such a fabulous remediation without Property Claim Assist.

Dr Ford, Fire Insurance Claim, Fire Insurance Claim

“Amazing from start to finish”

Where do I start…Property Claim Assist took our case on when no one else would. They have been brilliant from day 1. We were fighting a loosing battle with the insurance company. They were 100% professional and adept from start to finish. They have been patient and empathetic and got the job done. We will be forever grateful to PCA. The experience has been life changing in many ways but we are in a massively better off position than we were before we contacted them. I cannot recommend PC Assist highly enough.

Alison, Property Insurance Claim, Fire Insurance Claim