Across the insurance industry, one aspect immediately stands out and that is the extended time it is taking to settle property claims.

This is undoubtedly due to a mass shift to remote working but also the fact that Insurers are using Covid-19 as an excuse to not answer telephone calls, slow down response times and delay settlement of claims. Insurers currently have only a fraction of their staff on-site for critical jobs that cannot be done remotely and it appears that this does not include claims staff!

While some reasons for delay may be valid, such as having reduced staff, often the real purpose is to place financial pressure on a claimant by prolonging the claim, by using the pandemic as an excuse.

By applying this pressure on claimants, Insurers then have the opportunity to offer a quick but significantly lower settlement figure than the true value of the claim.

This tactic is certainly not new and has been around for some years, but during the current economic situation, many more policyholders are out of work, desperate and willing to accept whatever is offered.

So how do we solve this issue?

We offer an independent non biased approach to help manage your claim, we handle the full claim process giving you peace of mind that your claim is in safe hands, with the right amount of pressure applied so that your claim doesn’t only get processed quicker, but you also receive the right settlement you deserve!

insurance claims

We can help you apply pressure of your own, so you achieve the settlement you deserve.

Need support?

Property Claim Assist help policyholders submit & manage their property insurance claims.

Ensure a fair settlement for your property insurance claim.

Client Feedback

Reviews from previous policyholders that have appointed Property Claim Assist to manage their claim.

We pride ourselves on managing your property insurance claim, ensuring that we take the weight off your shoulders, with a stress free process.

“Thank goodness I had these guys by my side”

After a traumatic accidental house fire I was a little lost on how to deal with the insurance and the claim. I reached out to these guys and thank god I did! Simon and everyone else at Property Claim Assist were invaluable and I honestly don’t know if I could have got through it all without them. Handling a big and complex insurance claim is very stressful and complicated. The guys at PCA explained how everything worked and guided me through it all and took up a lot of slack and a lot of the work. Thank goodness I had these guys to depend on.

Paul, Fire Insurance Claim
“Professional Handling of the Claim while I was Overseas”
Professional, timely, efficient and effective handling of a massive Escape of Water Claim in a Grade II listed cottage. Gary knows the process, has the contacts and gets things done. I was having to deal with this loss while overseas, so having the Property Claim Assist interfacing with the insurance company, surveyor and contractors was a godsend. Would not have had such a fabulous remediation without Property Claim Assist.

Dr Ford, Fire Insurance Claim, Fire Insurance Claim

“Amazing from start to finish”

Where do I start…Property Claim Assist took our case on when no one else would. They have been brilliant from day 1. We were fighting a loosing battle with the insurance company. They were 100% professional and adept from start to finish. They have been patient and empathetic and got the job done. We will be forever grateful to PCA. The experience has been life changing in many ways but we are in a massively better off position than we were before we contacted them. I cannot recommend PC Assist highly enough.

Alison, Property Insurance Claim, Fire Insurance Claim